Service Dept Course

SERVICE DEPARTMENT SALES PROGRAM 

Your Service Department is in the selling business. Our program shares ways to enhance your balance sheet while increasing client satisfaction. Topics covered include:

Meet and Greet Techniques:

Do you think that ‘first contact” is important? How do your clients feel when they first meet your service team? What are they looking for? During this part of the program we’ll get a bird’s eye view of how some service personnel greet new clients and how it can affect sales.

 Up-Selling Service:

As with any business, if one only sells what prospects come in for, then business is being lost. During this portion of the program, we’ll share ways to up-sell legitimate business.

 Handling Irate Customers:

Every business has its share of unhappy clients; Service Departments very probably lead the way. Expectations are high, prices are perceived to be higher and promises very often aren’t fulfilled. As much as a happy customer may be a business’s ambassador, so can an unhappy one… in a negative manner. This part of our program will share ways of defusing potential explosive situations in order to finish with a satisfied rather than a never-to-return client.

 Overcoming Objections:

It’s not what you say, but rather how you say it. When it comes to overcoming sales objections, truer words were never spoken. During this session, we’ll first share a powerful objection-handling formula, then practice some techniques to get attendees comfortable with the procedure.

 Loyalty:

How loyal are your service customers to your business? Would you like to create a way to bring them back? During this portion we’ll share some powerful “magnetic marketing” techniques designed to do just that.

 The Harvest:

Where does one find new service business from? Can we just depend on purchasers to keep our service bays busy or could we use some ‘outside’ help? Join  us to hear some ways to attract new service business from sources which may surprise you.

 Sales and Service:

 Your sales department needs you… and yes, you too need them. Too many dealerships may have people working under one roof, but the walls dividing them create money-costing problems. During this time together we’ll share ways to bring the two departments together to create a powerful money-making team.

For information or enrolment details please write to:

info@renaissanceprotection.com